FAQs

Frequently Asked Questions (FAQ) - YourOwnSize Store

1. How can I contact YourOwnSize?

You can reach us via email at info@yourownsize.net. Our customer service team is ready to assist you with any inquiries or concerns.

2. Do you ship worldwide?

Yes, we offer worldwide shipping to cater to our global customers.

3. Where do you ship from?

We ship from our warehouse located in China.

4. Can I change or cancel my order?

To accommodate quick processing, please request changes or cancellations within 12 hours of placing your order. Requests made after this period may be denied. However, you can return your order for a full refund after receiving it.

5. What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

6. When will my order be processed?

Orders are typically processed between Monday and Friday. Please allow 1-3 business days for processing, and note that we do not ship on weekends. Additional processing time may be required during holidays and sale seasons.

7. How long will it take to receive my order?

Due to high demand, delivery times may vary, and orders may take between 2-4 weeks to arrive.

8. What if I don't receive my order?

If you haven't received your order within 30 days after shipping, you are eligible for a full refund.

9. Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in Australian Dollars. However, you may be responsible for paying import taxes, duties, and related customs fees imposed by your local customs office.

10. How do I return an item?

If you wish to return an item, please contact us at info@yourownsize.net for further instructions.

11. What if the item(s) I received are defective/incorrect/damaged?

In case of receiving defective, incorrect, or damaged merchandise, please contact us with your order number and photographs of the item(s) for prompt resolution.

12. When will I receive my refund?

Refunds are credited to your original payment method. For credit or debit card payments, refunds are typically sent to the card-issuing bank within 7-10 business days after we receive the returned item or cancellation request. If you have any concerns about the refund posting to your account, please contact your bank/credit card company for assistance.

We strive to provide the best service and shopping experience for our customers. If you have any other questions or need further assistance, don't hesitate to contact our customer support team at info@yourownsize.net.